Terms & Conditions

Credit Card Payment

Please note credit card payment (Visa or Mastercard ONLY ) uses the secure PayPal website. We do not ever receive your credit card details.

Graffiti-ENZ and Amazing Superwipes are divisions of Lenker Marketing Ltd. The name that will appear on your credit card statement is Lenker Marketing. We will only charge your credit card in New Zealand dollars and will only accept orders for supply within New Zealand.

PayPal

We can accept payment via PayPal as well.  So if you have a PayPal account you can transfer to us this way.  Again the name on documentation will be Lenker Marketing Ltd and we invoice and only accept payment in New Zealand dollars.

Collections - must be prepaid

We allow collection for paid website orders only. All goods must be paid for prior to collection as we are unable to accept cash and do not have EFT-POS facilities at any collection point.

Shipping

Shipping is generally by signature required courier for orders over $50.  Unless prior arrangements are made we will only ship within New Zealand (North Island and South Island only).  Shipping rates in the listing are indicative only and subject to our confirmation.  It is important that full addresses are provided to ensure accurate shipping.  Rates provided exclude shipping to offshore Islands e.g. Waiheke, Great Barrier, Stewart Island, Chatham Islands etc.  If you require delivery to these locations please ask for confirmation that we can ship and obtain a rate BEFORE paying.

Rural delivery addresses are as determined by the Courier companies we use and if they consider your address to be a rural address the rural surcharge will be applied to all freight. 

See our Delivery page for more details

Layby

We are unable to provide Lay-By sorry.

Warranty

All customers buying from our website are covered by Warranty for 12 months from the date of purchase for domestic (non-commercial) use.  Any goods purchased for personal use may be returned under the following circumstances.

if they are faulty, we will wherever possible provide a replacement. If unable to do so within a reasonable period of time we will issue a refund of the purchase price. Freight costs are not normally refunded.

Like any other retail purchase, it is your responsibility and cost to return goods if required.  Please note and read all the product information.  Graffiti-ENZ and Amazing Superwipes are incredibly effective products for the removal of graffiti, crayon, pen and as a whiteboard cleaner however, some surface may not be able to be cleaned as effectively as others.  This is not a product fault.

Return instructions (once authorised to return)

NOTE: NO GOODS WILL BE ACCEPTED WITHOUT A RETURNS AUTHORISATION (RA)

Return everything in its original condition!

Include a copy of the packing slip or invoice and the completed Returns Authorisation that we will email to you, clearly indicate your reason for your return.

Please do not write on the manufacturer's packs or box, manual, or warranty card until certain you will keep this purchase.

Please reseal using only CLEAR packing tape. Do not use brown tape or masking tape.

You are responsible for the goods until they safely reach our warehouse. To protect your return using all original packaging materials. In the event of damage, we will notify you and you will have to raise a claim with the carrier or your insurance company. No refund will be issued under these circumstances but you retain ownership of the goods.

Make sure you have insurance for the return for the full value of your purchase.

Ship your items back with a trackable service like PBT, NZ Couriers, or Courier Post. We are not responsible if your returned merchandise gets lost in the mail.

Refunds take approximately 3-5 working days to clear and process.

Credit card purchases are credited back to the original credit card. All other purchases are refunded by direct deposit into a nominated bank account.

The return address together with returns information will be advised when the RA (Returns Authorisation) is issued.

Errors and Omissions

While all care is taken in the preparation and maintenance of this web site, listings and other advertising and written statements, Lenker Marketing Ltd. takes no responsibility for any errors or omissions that may occur.

The nature of importing means that exchange rates and shipping rates vary order-to-order, so prices may change without notice.

When you place an order with us this constitutes an "offer to purchase".  Lenker Marketing Ltd. has no requirement to accept this offer in full or in part. This is particularly the case should the pricing or description be an error.

We will correct any problems or errors that we identify within a reasonable time.

We are fair and reasonable people and will listen to what you have to say.  We want you as a customer in 10 or 20 years.