Delivery and Shipping

Collections

We are mainly internet sellers so usually do not allow collections (pick up) sorry. All items will be consigned by Courier or trucking company.

Shipping/Courier

Shipping is by Courier and for orders over $50 these will generally be by signature required courier. 

Unless prior arrangements are made we will only ship within New Zealand (North Island and South Island only).  Shipping rates indicated in the listing are indicative only and subject to our confirmation.  It is important that full addresses are provided to ensure accurate shipping.  Rates provided exclude shipping to offshore Islands e.g. Waiheke, Great Barrier, Stewart Island, Chatham Islands, etc.  If you require delivery to these locations please ask for confirmation that we can ship and a rate BEFORE paying.

Rural delivery addresses are as determined by the Courier companies we use and if they consider your address to be a rural address the rural surcharge may be applied to all freight.  Larger orders may not be able to be delivered to rural addresses and you may need to arrange to collect from the trucking companies nearest town location.

Expected Delivery Times

We endeavour to despatch all orders the next working day from when you make your payment.  In the case of bank deposits made on a weekend the payment is not processed until Monday night so we would endeavour to despatch on the Tuesday.  The courier company target delivery times are:

North Island - 2-3 working days

South Island - 3-4 working days

If rural or an NZ offshore island e.g. Great Barrier, Waiheke (where previously arranged for offshore islands), then allow another 2-3 working days.

If you have not received your order within 7 working days please contact us  so we can help track down your delivery